FAQ — Prosattva

Frequently Asked Questions — Prosattva

Everything you need to know about our homemade snacks, ordering, shipping and support.

🧺 Product & Quality
What products do you sell? +

We currently offer three wholesome, homemade snacks:

  • Protein Booster — energy laddoos made with nuts, seeds & natural sweeteners.
  • Golden Makhana — roasted fox nuts, light & crunchy, lightly seasoned.
  • Til Thekua (Sweet Snacks) — traditional thekua made with quality ingredients and authentic taste.
Are your snacks homemade?+

Yes — all items are prepared in small batches using traditional recipes and premium raw ingredients. We do not use artificial preservatives or colours.

What is the shelf life and how should I store them?+

Storage guidance:

  • Protein Booster: 30 days — store in an airtight container in a cool, dry place.
  • Golden Makhana: 45–60 days — keep sealed to maintain crispness.
  • Til Thekua: Up to 45 days — store away from direct sunlight in airtight packaging.
🛒 Ordering & Gifting
How do I place an order?+

Visit homemadebite.in/ (or your store link), select the product and quantity, add to cart and complete checkout securely. You will receive order confirmation by email/SMS.

Can I send your snacks as a gift?+

Yes — during checkout, enter the recipient’s shipping address. You may include a short personalized note and we will pack it carefully for gifting.

🚚 Payment & Shipping
What payment methods do you accept?+

We accept UPI (PhonePe/Google Pay/Paytm), debit & credit cards, net banking and popular wallets. All payments are processed securely.

What are the delivery charges?+

Delivery charges depend on destination PIN code and order weight. The exact shipping cost is calculated and shown at checkout before you pay.

How can I track my order?+

After your order ships, we will send a tracking link via email/SMS so you can follow the delivery in real time.

🔁 Returns & Support
What is your return and damage policy?+

Because we sell fresh food items, we generally do not accept returns for opened or consumed products. If you receive a product that is damaged, tampered, or incorrect, please contact us within 24 hours of delivery with unboxing video and order details. We will assess and offer a replacement or refund where appropriate.

How can I get in touch for support?+

Contact our support team:

Need more help?
We’re happy to assist — reach out anytime.
© Prosattva — Fresh • Homemade • Healthy Snacks